Refund policy

Returns and Refunds Policy

DreamSpace provides a professional digital design service. Due to the nature of digital deliverables, the following policy applies to all purchases made through mydreamspace.ie.

Digital deliverables

Once any design files have been issued to the client, including initial drafts, the work is considered delivered and no refund will be issued. This applies to all packages across all room types. By purchasing a package, the client acknowledges that the service involves the creation and delivery of bespoke digital files which cannot be returned.

Exceptions

DreamSpace is committed to delivering designs that reflect the client's requirements as discussed during the initial video call. In the event that the design delivered does not reflect the agreed specifications and DreamSpace has made no reasonable attempt to remedy this, the client may be entitled to a partial or full refund at the discretion of DreamSpace. Any refund request on these grounds must be submitted in writing to design@mydreamspace.ie within 17 days of receiving the finalised files.

Refund review process

Once a refund request has been received, it will be reviewed and a decision will be made to approve or deny the request. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5 working days.

Revision process

Each package includes one round of revisions to ensure the client is satisfied with the final result. Clients are encouraged to review their draft carefully and submit all requested changes before the finalised files are issued.

Contact

For any queries regarding this policy, please contact design@mydreamspace.ie.